Hawaii Pacific University System Status http://status.hpu.edu/ 2026-03-08T06:56:11+00:00 Hawaii Pacific University System Status MyHPU Portal Outage https://status.hpu.edu/incident/69/ 1236 - Vendor restored service 1154 - alerts went off that the MyHPU portal is not reachable; Ticket was opened with vendor to look into the issue

]]> 2026-02-06T21:55:00+00:00 Hawaii Pacific University System Status Network Outage https://status.hpu.edu/incident/68/ 2:15 PM: Services were restored.

9:14 AM: Communication was sent out. "Aloha Tower and Harbor Court sites are currently experiencing network outages; there is not yet a timeline to resolution.  We are working with our network carriers to troubleshoot and resolve as soon as possible."

4:01 AM: A network outage occurred, affecting users in Harbor Court and Aloha Tower Marketplace, resulting in loss of internet connectivity.

]]> 2026-01-29T19:28:00+00:00 Hawaii Pacific University System Status Blackboard Scheduled Maintenance https://status.hpu.edu/incident/67/ Anthology, our Blackboard provider, will be performing extended maintenance on Thursday, December 26th, from 12:30 AM to 6:30 AM Hawaii Standard Time. Please plan accordingly to avoid using the system as Blackboard services will be unavailable during this time. No other HPU systems will be affected by this downtime. Thank you for your understanding.

]]> 2024-11-26T20:27:47+00:00 Hawaii Pacific University System Status MyHPU Portal Unavailable https://status.hpu.edu/incident/66/ 8:00pm HST - Services on MyHPU are fully operational.

7:30pm HST - MyHPU became unavailable due to scheduled maintenance.

]]> 2023-08-05T05:30:00+00:00 Hawaii Pacific University System Status Service Interruption https://status.hpu.edu/incident/65/ ITS will be performing maintenance on Sunday, July 30, 2023, from 12:01am to 4:00am for network infrastructure upgrades at our data center.

During this maintenance window, expect to have multiple service disruptions and intermittent network connectivity.

Please remember to save your work, close applications and reboot your VDI/workstation prior to this maintenance.

Examples of Cloud-Hosted Applications and Services that will be available include:

  • Single Sign-On System (https://my.hpu.edu)
  • MyHPU Portal
  • Gmail and Other Google Workspace Applications
  • Blackboard Learn
  • Med+Proctor
  • www.hpu.edu
  • Office 365 Applications (Teams Calling feature will not be available)
  • You@HPU
  • StarRez Housing Portal/Applications
  • Salesforce/TargetX
  • Manao
  • Transcript Ordering via Parchment (orders will be processed after the move)
  • MachForms (forms.hpu.edu)
  • Door Access
  • Rave Alert System (phone.hpu.edu)

Examples of On-Premise Services that may be unavailable/disrupted:

  • Printing
  • Phone System
  • Internet/Network Connectivity
  • VDI (Virtual Desktops on and off campus)
  • Bill Payment
  • Employee Self-Service
  • Student Self-Service
  • Banner
  • Cognos Reporting

A comprehensive list of cloud and on-premise services will be available in our knowledge base or go to help.hpu.edu and search for “HPU Maintenance” or “Services”. If you have any questions regarding the maintenance window, please contact the Help Desk at help@hpu.edu, and someone will assist you.

]]> 2023-07-30T09:47:31+00:00 Hawaii Pacific University System Status Network Outage https://status.hpu.edu/incident/63/ 1:00am HST - Emergency maintenance to the network infrastructure has been completed and all services have been restored.

8:20pm HST - Our Internet Service Provider has identified the problem with their network infrastructure. They are now performing emergency maintenance to address the issue and it is estimated that it will take 1-3 hours to complete. We will provide more updates as the maintenance work progresses.

6:00pm HST - we received reports that Internet connection to our data center became unresponsive, causing service interruption to on-campus Internet access, as well as off-campus access to virtual desktops via cloud.hpu.edu and other on-campus resources. Our technicians are assessing the situation and working with our Internet Service Provider to troubleshoot the issues.

]]> 2023-07-21T06:23:00+00:00 Hawaii Pacific University System Status Datacenter Outage https://status.hpu.edu/incident/62/ 1155 HST - Production Services Restored 1045 HST - ITS is restoring Production Services 0850 HST - Our datacenter provider suffered a major power outage

]]> 2023-05-12T18:50:00+00:00 Hawaii Pacific University System Status Data Center Migration https://status.hpu.edu/incident/61/ 03/13 06:02 - Labs and Classrooms (Fall 2021) v1 and Student Desktop Spring 2023 are now available.

03/13 05:40 - VDI access is gradually being restored. Currently Desktop Pro and Desktop Lite are available from both on-campus and off-campus.

03/12 02:53 - The majority of the systems and services have been brought back online. Our technicians will perform a thorough system check and continue to work on the remaining services on Sunday. Currently both wired and WiFi connectivity at all locations have been re-established, and all services except the following are functional.

  • VDI access from both on and off-campus
  • Printing
  • Cisco phone outbound calls
  • Individualized chatbot answers on www.hpu.edu

03/11 16:09 - Network connectivity issues have been identified and the links from the new data center to Aloha Tower Marketplace and Pioneer Plaza have been established. Technicians are en route to other campus locations (Waterfront Plaza, Hawaii Loa Campus and Oceanic Institute) to make similar fixes. Meanwhile, other technicians are in the process of starting up on prem critical services. Currently Internet and WiFi access on campus is still unavailable.

03/10 17:46 - The networking configuration is taking longer than expected. Although all equipment has been moved over, the network at the new facility is still being worked on.

03/10 07:40 - Technicians are still working on installing equipment at the new data center.

03/10 02:22 - All servers and network equipment have been turned off and most of them have been transported to the new facility. They are currently being set up..

03/09 20:24 - We are at the final stage of shutting all equipment at the current data center.

03/09 15:20 - HPU's Data Center will be relocated to a different facility starting 3/9 at 6pm HST. We expect majority of the services to come back online by 3/10 6pm HST, and all services restored by 3/12 11pm HST. Click here for services affected. This page will be update periodically.

]]> 2023-03-10T01:20:00+00:00 Hawaii Pacific University System Status VDI Service Interruption https://status.hpu.edu/incident/60/
  • 01/27/2023 1545 - Currently experiencing interruption of services affecting some VDIs. Technicians are on site to resolve the issue.
    • ]]>     2023-01-28T02:50:00+00:00     Hawaii Pacific University System Status VDI Service Interruption https://status.hpu.edu/incident/59/

  • 01/25/2023 2015 - The failed battery module has been replaced successfully, and all VDIs are operational again.

  • 01/25/2023 1700 - Failed parts have been replaced. VDI functionality is being verified,

  • 01/25/2023 1115 - Cisco phone services have been restore. VDI Infrastructure repairs ongoing.

  • 01/25/2023 1044 - Failed battery module identified. Replacement parts located and being dispatched to the data center. Cisco phone also identified as being disrupted by the current outage.

  • 01/25/2023 0720 - Continuing to work with vendor bring services online.

  • 01/25/2023 0430 - VDI management servers we affected by the power problem. Working with vendor to bring services back online.

  • 01/25/2023 0100 - Faulty Power Distribution Unit Replaced. Bringing up VDIs.

  • 01/24/2023 1915 - Restoring Power to affected servers.

  • 01/24/2023 1745 - Power Distribution Unit (PDU) in data center in partial error state

  • 01/24/2023 1715 - reports received of inaccessible VDIs

    • ]]>     2023-01-25T21:03:00+00:00     Hawaii Pacific University System Status Network Outage https://status.hpu.edu/incident/58/
  • 12:30pm Hawaiian Telcom technicians have restored network connectivity to our data center, and are actively monitoring the status of the network. While the HPU network and various services are currently functional, they may become unavailable intermittently while adjustments are made to the network and other affected customers being brought back online. We will provide another update once our network is fully restored and operational. Thanks you very much for your patience and understanding.
    • 11:00am Technicians from our ISP Hawaiian Telcom are on-site at our data center to further troubleshoot network connectivity issues. They have confirmed the problem to be a network routing issue. Currently there is no ETA of when services will be fully restored but we will send another update once we have more information. Again, we apologize for the inconvenience this network outage has caused.
    • 8:15am Our Internet Service Provider, Hawaiian Telcom, is experiencing network problems and is currently working on restoring services to Oahu customers including HPU. Internet and network services may work intermittently but they have not been fully restored yet. We will send out more updates as they become available.
    • 7:15am The network interruption is caused by a connectivity issue with one of our Internet Service Providers. Technicians are working with the ISP to get the problem resolved ASAP. On-campus users can still connect to local resources such as VDIs, printing and network shares. However, the Internet and services requiring authentications through the Single Sign-On (my.hpu.edu) remain unavailable.
    • 6:25am The network team is still investigating the cause of the issue and we will send another update by 7:00am. Besides general Internet connectivity, this outage is also affecting services such as MyHPU, Blackboard.
    • 2:00am Network interruption occurred, affecting off-campus users accessing HPU services, as well as on-campus users accessing the Internet
    ]]>     2022-08-26T16:27:00+00:00     Hawaii Pacific University System Status my.hpu.edu login outage https://status.hpu.edu/incident/57/
  • 1210pm: Vendor has restored service to my.hpu.edu login system and apologies for the inconvenience this has caused.
  • 1100: No new update from our vendor. However, ITS is slowly seeing recovery to my.hpu.edu login system and a few users have been able to login successfully after waiting for the login page to load (an upmost waiting 5 minutes until Aloha Tower pages loads).
  • 1000: Vendor is working on an alternative plan to restore services
  • 0900: Our vendor has identified the issue and is working on restoring service. There is current no ETA of when services will be restored
  • As of 0745 today we are currently experiencing an outage with trying to reach my.hpu.edu system. Any system that depends on the my.hpu.edu login system will be meet with an error message.
    • ]]>     2022-08-22T17:45:00+00:00     Hawaii Pacific University System Status Blackboard Collaborate Recordings Not Available https://status.hpu.edu/incident/56/ 12/08/2021 11:00am - Blackboard Collaborate recordings created during 12/7 AWS outage are not yet available. Blackboard is currently investigating the issue. https://status.blackboard.com/

    ]]>     2021-12-08T21:00:00+00:00     Hawaii Pacific University System Status Multiple Services Affected by AWS Outage https://status.hpu.edu/incident/55/ 12/08/2021 8:00am - Except Blackboard Collaborate recordings not being available, all other services are back to normal. Check Blackboard status on this page for more details.

    12/07/2021 1:50pm - The Login issue with MyHPU has been resolved. If you still encounter login problems, please clear your browser cache and try again.

    12/07/2021 11:15am - Amazon Web Services (AWS) is currently experiencing technical difficulties and is affecting some of the services HPU provides. For more information about AWS status, visit https://status.aws.amazon.com/ . The following services are affected.

    • Respondus Monitor/LockDown Browser only if exams are taken on Chromebook and iPad devices. Windows and macOS are not affected.
    • TargetX Broadcast Email
    • Maxient
    • Blackboard Learn inline grading. More info https://status.blackboard.com/
    • Blackboard Collaborate whiteboard and recording. More info https://status.blackboard.com/
    • MyHPU Login: Users being redirected to the Account Recovery page.

    ITS will continue to monitor the status of AWS and update this status page when information becomes available.

    ]]>     2021-12-07T21:33:00+00:00     Hawaii Pacific University System Status Pioneer Plaza (PL) and Model Progress (MP) Power Outage https://status.hpu.edu/incident/54/ 12/08/2021 8:00am - Power has been restored to PL. All services back to normal

    12/07/2021 2:35pm - Power has been restored to MP. Technicians are on site to verify network connectivity.

    12/07/2021 11:00am - Power outage at PL and MP. HECO is working on restoring power to downtown. See https://www.hawaiianelectric.com/ for more information

    ]]>     2021-12-07T21:00:00+00:00     Hawaii Pacific University System Status QuickLaunch Applications 500 Error https://status.hpu.edu/incident/52/
  • 1553 10/26/2021: The issue that was affecting My.HPU.edu and the QuickLaunch applications has been resolved
  • 1145 10/26/2021: Users are reporting getting an '500' error when attempting to launch any of the QuickLaunch Application
  • 1215 10/26/2021: Vendor is currently identifying the issue
    • ]]>     2021-10-26T21:45:00+00:00     Hawaii Pacific University System Status MyHPU Outage https://status.hpu.edu/incident/51/ 9/1/2021 - 0831 Service was restored at 1:30 PM HST, and the service is now operational. Thank you for your patience while our vendor wrapped up emergency maintenance.

    8/31/2021 - 1339 The vendor has restored service, we will be monitoring the my.hpu.edu portal/mobile app for a few hours to ensure service doesn't go down.

    8/31/2021 - 1233 No meaningful update yet from the vendor - the next update will come by 1:30 PM HST.

    8/31/2021 - 1139 Our vendor is still working on emergency maintenance on the my.hpu.edu portal/mobile app to address login issues. We will have another update from the vendor before 12:30 PM HST.

    8/31/2021 - 1100 While the portal is undergoing maintenance, you can reach services directly through links such as the following:

    Student Registration: https://bss.hpu.edu:8443/StudentRegistration

    Employee Self Service: https://bss.hpu.edu:8443/EmployeeSelfService

    Blackboard: https://hpu.blackboard.com

    ]]>     2021-08-31T18:00:00+00:00     Hawaii Pacific University System Status Network Outage https://status.hpu.edu/incident/50/ 12:40pm update: All network resource availability have returned to normal. If you continue to experience issues, please contact the Help Desk at https://help.hpu.edu or Help@HPU.EDU.

    At approximately 7:00 am, we began to encounter network issues which affected some phones, desktops, and VDI clients. We have identified the issue. In order to resolve this, there will be a temporary outage of network resources during lunchtime TODAY. Beginning at 12:15 PM, the outage is expected to last 30 minutes. PLEASE make sure to save all of your work prior to 12:15 PM today.

    Thank you for your understanding and patience in regards to this matter.

    ]]>     2021-03-09T17:00:00+00:00     Hawaii Pacific University System Status Network Outage https://status.hpu.edu/incident/49/ 255pm We are experiencing a network outage at the following locations

    • Pionner Plaza
    • Aloha Tower Marketplace
    • Waterfront Plaza

    ** Our Technicians are working to resolve the issue**

    317pm The issue has been resolved and network services are back to normal. Mahalo Nui Loa!

    ]]>     2020-12-04T00:55:00+00:00     Hawaii Pacific University System Status Can't access Microsoft 365 services https://status.hpu.edu/incident/48/ 12:40pm Services affected but not limited to: Teams, Outlook, Sharepoint, OneDrive

    According to Microsoft, https://status.office365.com/

    User Impact: Users may be unable to access multiple Microsoft 365 services.

    More info: Existing sessions do not appear to be affected. Affected users are encouraged to keep existing sessions going and to avoid re-authenticating to Microsoft 365 services.

    Any Microsoft 365 service that leverages Azure Active Directory (AAD) authentication may be impacted by this issue.

    Current status: We've identified and are reverting a recent change to the service which may be causing or contributing to impact.

    Scope of impact: Any user may experience access problems for Microsoft 365 services.

    ]]>     2020-09-28T22:40:00+00:00     Hawaii Pacific University System Status Network Outage https://status.hpu.edu/incident/47/ 6:27pm - Thank you for your patience in regards to the disruption of HPU IT services. All services have been restored in all locations with the exception of the lower lobby of Pioneer Plaza. If you are experiencing any further issues, please contact the Help Desk at https://help.hpu.edu or help@hpu.edu.

    4:38pm - Thank you for your patience in regards to the disruption of HPU IT services. The ITS team has made significant progress in resolving this situation. Connectivity will continue to be intermittent as we resolve the issue. This is expected for a few more hours. Once the issue is completely resolved, another communication will be provided. Again, thank your for your patience.

    1:47pm - The network outage continues, but progress has been made on resolving the issues. Another update will be provided in a few hours. In the meantime, should you need to access Blackboard a work around has been put into place:

    Open https://hpu.blackboard.com

    Username: Your MyHPU username

    Password: Use the "Forgot Your Password?" link to reset your password. This password only applies to Blackboard and is not synchronized with other systems. The password reset process will send an email to your university provided email address. If you currently do not have access to your email, please contact the Helpdesk via help@hpu.edu.

    10:48am - Our technicians are still working on resolving the network problems. We estimated it will take several more hours to resolve all issues and bring services back on-line. Another status update will be posted at 1pm.

    8:44am - We are currently experiencing a major network outage at our datacenter, which affects the following services. Technicians are onsite to resolve the problems.

    • Phone/Fax
    • Wireless Network
    • General Network Services
    • Virtual Desktops
    • Banner Admin Pages
    • Banner Self-Service
    • Blackboard
    • Cognos
    • Other systems utilizing my.hpu.edu for authentication
    ]]>     2020-04-27T16:30:00+00:00     Hawaii Pacific University System Status Banner Self Service Unavailable https://status.hpu.edu/incident/46/ 9:03am - Issues with accessing banner self service is now resolved. ITS apologizes for any inconvenience this has caused. 8:27am -- Discovered that Banner self service is inaccessible. Which impacts but not limited to Student Profile, timesheets, and course registration. Updates to follow

    ]]>     2019-11-12T18:27:00+00:00     Hawaii Pacific University System Status Banner Self Service Applications unable to login https://status.hpu.edu/incident/45/ 7:58am - Issues with logging into banner self service is now resolved. ITS apologizes for any inconvenience this has caused. 7:48am - We are current investigating issues accessing banner self service applications. This impacts but not limited to course registration, and timesheet entry. Updates to follow.

    ]]>     2019-11-06T17:46:00+00:00     Hawaii Pacific University System Status MyHPU Portal Missing Menu Items/QuickLaunch Icons https://status.hpu.edu/incident/44/
  • 8:00pm - We are experiencing technical difficulties with the Portal. Certain menu items are missing from the left navigation, as well as certain QuickLaunch items. ITS is working with our service provider to resolve the issue. Updates to follow.
  • 11:27pm - Support is still working on resolving the issue.
  • 1:52am - The issue with the missing menu items/QuickLaunch icons has been resolved. Further information will be made available once investigations into the root cause are complete.
    • ]]>     2019-10-09T06:00:00+00:00     Hawaii Pacific University System Status Blackboard Unavailable - RESOLVED https://status.hpu.edu/incident/43/
  • 11:45am - Blackboard became inaccessible. We are currently working with their support to identify the problem. Unfortunately, we do not have an estimated time when service will be restored.
  • 12:45pm - Blackboard services are up and functional. There was an ongoing issue with the Blackboard.com DNS which was causing service interruptions for multiple clients. Blackboard support was able to resolved the problem.
    • ]]>     2019-10-07T21:45:00+00:00     Hawaii Pacific University System Status Service Interruption https://status.hpu.edu/incident/42/ -Currently all Banner and related services are unavailable. We are investigating the issue.

    -Services are back online

    ]]>     2019-05-13T19:01:00+00:00     Hawaii Pacific University System Status Blackboard Routine Maintenance https://status.hpu.edu/incident/41/ On Thursday, May 16th at approximately 11PM HST, Blackboard will be performing a routine update to our Blackboard Learn SaaS servers. According to Blackboard, this update shouldn't cause any service interruption, but there's a possibility that if you are taking a test with force completion or submitting an assignment during the maintenance window, you may receive an error. Please avoid timed exams or assignment submissions between 5/16 11PM and 5/17 1AM.

    ]]>     2019-05-07T22:45:51+00:00     Hawaii Pacific University System Status Blackboard Routine Maintenance https://status.hpu.edu/incident/40/ On Thursday, April 25th at approximately 11PM HST, Blackboard will be performing a routine update to our Blackboard Learn SaaS servers. According to Blackboard, this update shouldn’t cause any service interruption, but there's a possibility that if you are taking a test with force completion or submitting an assignment during the maintenance window, you may receive an error. Please avoid timed exams or assignment submissions between 4/25 11PM and 4/26 1AM.

    ]]>     2019-04-23T18:21:38+00:00     Hawaii Pacific University System Status Difficulty logging into Cognos https://status.hpu.edu/incident/39/ "credentials are invalid" error from all users. Identified to be service account authentication related issue.

    ]]>     2019-03-12T19:12:00+00:00     Hawaii Pacific University System Status Oracle reports offline https://status.hpu.edu/incident/38/
  • Oracle reports are currently offline. We are investigating the issue.
  • Oracle reports are back to normal
    • ]]>     2018-06-21T18:15:00+00:00     Hawaii Pacific University System Status Self Service Banner https://status.hpu.edu/incident/36/
  • Self Service Banner is currently offline. We are investigating the issue.
  • Self Service is back online
    • ]]>     2018-02-15T07:00:00+00:00     Hawaii Pacific University System Status Oracle Reports https://status.hpu.edu/incident/37/
  • Oracle reports are currently offline. We are investigating the issue.
  • Oracle reports are back online
    • ]]>     2018-02-15T06:00:00+00:00     Hawaii Pacific University System Status Legacy Oracle Reports Workaround Available https://status.hpu.edu/incident/35/ -Legacy Oracle Reports Workaround Available

    Please navigate to banner.hpu.edu and click the updated "Legacy Reports (Oracle 12c) Workaround" link

    ]]>     2018-02-05T07:40:00+00:00     Hawaii Pacific University System Status BANNER scheduled maintenance on 2/3/2018 from 2:00am - 10:00am HST https://status.hpu.edu/incident/34/ Aloha HPU Ohana,

    Scheduled system maintenance and updates will be performed by ITS on Saturday 2/03 between 2:00am - 10:00am HST.

    The following services will be Unavailable:

    · All Quick Links including e-Bill + Pay Bill and Transcript requests

    · Course lookup

    · Myebill.hpu.edu (for authorized users to make e-bill payments)

    · Automated password reset for HPU Pipeline

    · Banner Forms

    · Finance Self-Service

    · Oracle Reports

    · Online Admissions Applications

    · Other services that connect to Banner (HPUD)

    The following services will be Available:

    · HPU Pipeline

    · www.hpu.edu

    · Blackboard

    · fsaAtlas

    · BQAS

    If you have any questions or problems after the maintenance, please contact the Service Desk via email to help@hpu.edu or 808-566-2411.

    ]]>     2018-01-31T22:11:02+00:00     Hawaii Pacific University System Status Campus Pipeline Unavailable https://status.hpu.edu/incident/33/
  • 11:15am - Campus Pipeline is currently unavailable, and we are working to identify the problem.
  • 11:37am - Campus Pipeline is back online.
    • ]]>     2018-01-24T21:26:00+00:00     Hawaii Pacific University System Status Cognos outage https://status.hpu.edu/incident/32/ Friday, January 12, 2018 1:43 PM

    Service back online

    Friday, January 12, 2018 11:13 AM

    most recent content store is operating again, bi.hpu.edu server and audit DB is rebuilt.

    Thursday, January 11, 2018 6:14 PM

    At this time we know that one or combination of the following caused the major meltdown and service outage: • Expired dispatcher or gateway component secure certificate (SSL) • Windows Server Update/SQL Server update • IBM Cognos software bug, corruption in the Content Store • Rogue SQL query causing a crash in the Cognos Content Store

    Wednesday, January 10, 2018 1:56 PM

    Cognos page is reported to have the "DPR-ERR-2022 No response generated" error

    ]]>     2018-01-10T13:56:00+00:00     Hawaii Pacific University System Status BANNER scheduled maintenance on 1/07/2018 between 3:00am - 6:00am HST https://status.hpu.edu/incident/31/ Dear HPU Community,

    Scheduled system maintenance and updates will be performed by ITS on Sunday 1/07 between 3:00am – 6:00am HST.

    The following services will be Unavailable:

    · All Quick Links including e-Bill + Pay Bill and Transcript requests

    · Course lookup

    · Myebill.hpu.edu (for authorized users to make e-bill payments)

    · Automated password reset for HPU Pipeline

    · Banner Forms

    · Finance Self-Service

    · Oracle Reports

    · Online Admissions Applications

    · Other services that connect to Banner (HPUD)

    The following services will be Available:

    · HPU Pipeline

    · www.hpu.edu

    · Blackboard

    · fsaAtlas

    · BQAS

    Note: The following Banner products will be upgraded to:

    · 2017 U.S. regulatory HR/Payroll updates (BANNER HR/Payroll 8.14.1)

    If you have any questions or problems, please contact the Service Desk via email to help@hpu.edu or 808-566-2411.

    ]]>     2018-01-06T20:02:23+00:00     Hawaii Pacific University System Status HPU Network Not Affected by Fire Near Airport https://status.hpu.edu/incident/29/ On 11/16/207 a fire near the Airport damaged some underground fiber optics cables, affecting Spectrum, Hawaiian Tel-Com, T-Mobile, and AT&T customers.

    None of HPU's network/services are affected by this incident. All HPU provided on-island and cloud based services are operational.

    For more information regarding the incident, visit here.

    ]]>     2017-11-16T20:55:00+00:00     Hawaii Pacific University System Status Scheduled Blackboard Maintenance https://status.hpu.edu/incident/28/ From Saturday 11/18/2017 9:00pm HST through Sunday 11/19/2017 3:00am HST, the Blackboard Managed Hosting Engineers will perform system maintenance on our Blackboard servers. During this maintenance, you will experience an interruption to the Blackboard services. The Blackboard team will make every effort to minimize downtime during this maintenance window, but you should plan for intermittent availability during this time.

    Mahalo nui loa!

    HPU ITS Help Desk

    ]]>     2017-11-15T23:30:11+00:00     Hawaii Pacific University System Status Legacy Oracle Reports Unavailable https://status.hpu.edu/incident/26/
  • Oracle Reports are currently unavailable. The issue is under investigation.
  • 10/19 3:15pm - Server Maintenance had caused an incompatible update to the server. This has been resolved and the service is back online.
    • ]]>     2017-10-19T02:30:00+00:00     Hawaii Pacific University System Status eBill and Bill Pay https://status.hpu.edu/incident/27/
  • 10/23/2017 - - We are currently having technical difficulties with the "eBill + Bill Pay" link in HPU Pipeline. Users may not be able to retrieve their real-time account balance, or process any transactions. The issue has been identified and is being worked on at this time.
  • 10/26/2017 - - All eBill and Bill Pay services are back online.
    • ]]>     2017-10-19T00:00:00+00:00     Hawaii Pacific University System Status HPU Wireless Outage https://status.hpu.edu/incident/25/ Resolved at 4:20 PM. Reported at 3:57 PM.

    ]]>     2017-09-29T00:00:00+00:00     Hawaii Pacific University System Status www.hpu.edu unresponsive https://status.hpu.edu/incident/24/
  • 12:13 www.hpu.edu is currently unresponsive and our technicians are looking into the problem.
  • 12:26 www.hpu.edu is now operational again, and we are looking into the root cause.
    • ]]>     2017-09-13T22:25:00+00:00     Hawaii Pacific University System Status Blackboard Last Access Date Inaccurate https://status.hpu.edu/incident/23/
  • The Last Access Date is not updating for all Users. In the Grade Center and Performance Dashboard, one date is displayed, but does not reflect additional activities and actions that Users have performed. This behavior is sporadic, and can happen for any user in any course.
  • Update: Instructors should be checking course reports to pull this information, instead of the grade center center when effected by this issue.
  • This issue will be corrected with the next Blackboard update which is tentatively scheduled to happen by Q1 2018.
    • ]]>     2017-09-07T19:59:00+00:00     Hawaii Pacific University System Status HPU Mobile Application https://status.hpu.edu/incident/22/
  • Users are unable to log in to the HPU Mobile App. Course Search and Directory Search are unavailable when not logged in. All other services should be functional. We are currently working to find a solution to the problem.
  • Update 9/20/2017: Authentication has been fixed and service is functioning normally.
    • ]]>     2017-08-19T13:00:00+00:00     Hawaii Pacific University System Status UB Slow Internet https://status.hpu.edu/incident/21/ Experiencing network drop in UB building. All the other buildings aren't affected.

    ]]>     2017-08-18T08:38:00+00:00     Hawaii Pacific University System Status Ebill + Bill Pay Intermittent Outage https://status.hpu.edu/incident/20/
  • 08/17/2017 19:44HST - We are currently having technical difficulties with the "eBill + Bill Pay" link in HPU Pipeline. Users may not be able to retrieve their real-time account balance, or process any transactions. Our technicians are looking into the issue.
  • 08/17/2017 21:30HST - eBill + Bill Pay connection has been fixed. Real-time account balance and transactions are working now.
    • ]]>     2017-08-18T05:44:00+00:00     Hawaii Pacific University System Status Pearl Harbor Network Outage https://status.hpu.edu/incident/19/ Per Oceanic Business Class Support outage reported in the area. They are re-splicing the fiber and there is not ETA.

    ]]>     2017-08-16T09:30:00+00:00     Hawaii Pacific University System Status Blackboard - Access Denied error https://status.hpu.edu/incident/18/ Aloha, We are aware of an issue with logging into blackboard which causes an error message of “Access Denied”. We have identified the problem and have implemented a fix (Synchronized the affected servers).

    If you continue to have issues logging into your classes or blackboard please do the following:

    1. Log out of blackboard and\campus pipeline. Then log back into the system.
    2. If this does not work then login with a different web browser (Chrome, Firefox, Internet Explorer).
    3. Log into Blackboard directly at: www.hpu.blackboard.com
    4. If none of the following works then please submit a work order to helpdesk@hpu.edu

    Thank you for your co-operation.

    Source: helpdesk@hpu.edu

    ]]>     2017-08-14T19:46:26+00:00     Hawaii Pacific University System Status ERP System Upgrade https://status.hpu.edu/incident/17/ On Sunday, August 6th, ITS will be performing an ERP system upgrade. The following services will be unavailable between 2:00am and 6:00am HST.

    • All Quick Links including e-Bill + Pay Bill and Transcript requests
    • Course lookup
    • Myebill.hpu.edu (for authorized users to make e-bill payments)
    • Automated password reset for HPU Pipeline
    • Banner Forms
    • Finance Self-Service
    • Oracle Reports, Cognos
    • Online Admissions Applications (GR Only)
    • Other services that connect to Banner (HPUD)

    The following services will remain available:

    • HPU Pipeline
    • www.hpu.edu
    • Blackboard
    • Ellucian ISSM
    • QAS

    Please plan accordingly. Should there be any delays during this process we will update you right away, otherwise we expect to enable all Banner services by Sunday, August 6th @ 6:00am HST. For any other Banner problems, please contact ITS Service Desk via email help@hpu.edu or phone (808) 566-2411.

    ]]>     2017-08-06T02:01:00+00:00     Hawaii Pacific University System Status Finance Year-End Closing https://status.hpu.edu/incident/16/ Please note that the following services will become unavailable and available during year-end close processing on Friday, June 30th @ 4:30 pm. The following services will be Unavailable:

    • All Quick Links including e-Bill + Pay Bill and Transcript requests
    • Course lookup
    • MyEbill.hpu.edu (to make e-bill payments)
    • Automated password reset for HPU Pipeline
    • Banner Forms
    • Finance Self-Service
    • Oracle Reports
    • Online Graduate Applications
    • Other services that connect to Banner (HPUD)

    The following services will be Available:

    • HPU Pipeline
    • www.hpu.edu
    • Blackboard
    • fsaAtlas
    • BQAS

    Please plan accordingly. Should there be any delays during this process we will update you right away, otherwise we expect to enable all services by Friday, June 30th @ 10:00 pm (5 ½ hours downtime). For any other problems, please contact Computing Services Help Desk via email helpdesk@hpu.edu or phone (808) 566-2411.

    ]]>     2017-07-01T03:32:00+00:00     Hawaii Pacific University System Status Blackboard not available https://status.hpu.edu/incident/15/
  • 3:59pm https://hpu.blackboard.com is showing a message "Scheduled Maintenance in Progress". and does not allow user to log on. This is a generic message indicating that the service is unavailable, and we have not scheduled any maintenance work at this time. We are currently contacting Blackboard to find out the cause of the outage, and an ETA on when the service will be restored.
  • 4:19pm The Blackboard database is currently unavailable, and the Blackboard Managed Hosting Team is working on restoring it. There is no ETA at this time.
  • 4:30pm The Blackboard Managed Hosting team has restored all Blackboard services.
    • ]]>     2017-06-03T01:59:00+00:00     Hawaii Pacific University System Status Network Issue at the UB Building (Finance Factor) https://status.hpu.edu/incident/13/ At approximately 3:00pm today Thursday 3/30/2017 we experienced network connectivity issues that affected all of our users in the UB building (Finance Factors). Phones, computers, and all wireless devices were unable to connect to the network. We coordinated the effort with our vendor and discovered that the cause was isolated to the roof top of UB. All services were brought back to normal by 4:37pm.

    ]]>     2017-03-31T01:00:00+00:00     Hawaii Pacific University System Status Network Outage at Downtown UB Building https://status.hpu.edu/incident/12/ An electrical brown out occurred at 12:30pm in the UB building, causing a network switch to stop responding. The affected network equipment was connected to a faulty UPS, and did not come back up after the blip. Engineers were dispatched to reroute power to the switch, and services were restored at 1pm.

    ]]>     2017-02-06T17:30:00+00:00     Hawaii Pacific University System Status Blackboard - Software Maintenance April 7 1am - 4am https://status.hpu.edu/incident/11/ Blackboard, our learning management system, will be undergoing required software maintenance on April 7, Thursday, from 1am – 4am HST.
    During these times, Blackboard may be unavailable for brief periods of time. Students logged into Blackboard may be logged off during this time period.

    ]]>     2016-04-05T17:09:00+00:00     Hawaii Pacific University System Status VDI Maintenance - March 9 11pm to 4am HST https://status.hpu.edu/incident/9/ HPU ITS will be performing an update on the VDIs (Virtual Desktop) starting tonight, Wednesday, March 09, 2016 from 11pm HST to 4am HST.

    During that time, you will not be able to access your VDI or cloud.hpu.edu.

    Please remember to save your work prior to the maintenance.

    ]]>     2016-03-09T21:54:00+00:00     Hawaii Pacific University System Status HLC - Campus Wide Power Outage https://status.hpu.edu/incident/8/ HLC reporting power outage

    ]]>     2016-03-09T14:30:00+00:00     Hawaii Pacific University System Status Aloha Tower - Power Generator Testing https://status.hpu.edu/incident/7/ No downtime expected

    ]]>     2016-03-04T18:39:00+00:00     Hawaii Pacific University System Status Blackboard Scheduled Upgrade https://status.hpu.edu/incident/6/ On Monday, March 7th, 2016 between the hours of 4:30am to 4:30pm HST, the Managed Hosting Engineers will perform a system upgrade of our production environment to version Lear 9.1 Q4 2015.
    During this upgrade, Blackboard will be unavailable. Please plan accordingly.

    ]]>     2016-03-01T20:38:00+00:00     Hawaii Pacific University System Status Blackboard Scheduled Datacenter Maintenance https://status.hpu.edu/incident/1/ On Saturday, March 5th, 2016 between the hours of 11:00 pm to 03:00 am HST, the Managed Hosting Engineers will perform Infrastructure maintenance on our hosted site at Blackboard's Calgary datacenter.
    During this maintenance, users will experience an interruption to our production environment services.

    ]]>     2016-03-01T18:25:28+00:00     Hawaii Pacific University System Status Network Slowness https://status.hpu.edu/incident/3/ The Eddie ended

    ]]>     2016-02-25T21:00:00+00:00     Hawaii Pacific University System Status Network Slowness https://status.hpu.edu/incident/2/ Users have reported campus wide network slowness. Our engineers are looking into this issue.

    ]]>     2016-02-25T15:00:00+00:00