Information contained in this page shows the status of different critical systems and infrastructure within the HPU community. For status of Microsoft Office 365, click here.
For status of Google Apps, click here.

All systems are operational

Past Incidents

Sunday August 20th 2017

No incidents reported

Saturday August 19th 2017

Other Systems HPU Mobile Application
  • Users are unable to log in to the HPU Mobile App. Course Search and Directory Search are unavailable when not logged in. All other services should be functional. We are currently working to find a solution to the problem.
  • Update 9/20/2017: Authentication has been fixed and service is functioning normally.

Friday August 18th 2017

No incidents reported

Thursday August 17th 2017

General Network Services UB Slow Internet

Experiencing network drop in UB building. All the other buildings aren't affected.

Self Service Ebill + Bill Pay Intermittent Outage
  • 08/17/2017 19:44HST - We are currently having technical difficulties with the "eBill + Bill Pay" link in HPU Pipeline. Users may not be able to retrieve their real-time account balance, or process any transactions. Our technicians are looking into the issue.
  • 08/17/2017 21:30HST - eBill + Bill Pay connection has been fixed. Real-time account balance and transactions are working now.

Wednesday August 16th 2017

No incidents reported

Tuesday August 15th 2017

General Network Services Pearl Harbor Network Outage

Per Oceanic Business Class Support outage reported in the area. They are re-splicing the fiber and there is not ETA.

Monday August 14th 2017

Blackboard - Access Denied error

Aloha, We are aware of an issue with logging into blackboard which causes an error message of “Access Denied”. We have identified the problem and have implemented a fix (Synchronized the affected servers).

If you continue to have issues logging into your classes or blackboard please do the following:

  1. Log out of blackboard and\campus pipeline. Then log back into the system.
  2. If this does not work then login with a different web browser (Chrome, Firefox, Internet Explorer).
  3. Log into Blackboard directly at: www.hpu.blackboard.com
  4. If none of the following works then please submit a work order to helpdesk@hpu.edu

Thank you for your co-operation.

Source: helpdesk@hpu.edu