Past Incidents

Friday, January 12, 2018 1:43 PM

Service back online

Friday, January 12, 2018 11:13 AM

most recent content store is operating again, bi.hpu.edu server and audit DB is rebuilt.

Thursday, January 11, 2018 6:14 PM

At this time we know that one or combination of the following caused the major meltdown and service outage: • Expired dispatcher or gateway component secure certificate (SSL) • Windows Server Update/SQL Server update • IBM Cognos software bug, corruption in the Content Store • Rogue SQL query causing a crash in the Cognos Content Store

Wednesday, January 10, 2018 1:56 PM

Cognos page is reported to have the "DPR-ERR-2022 No response generated" error

Dear HPU Community,

Scheduled system maintenance and updates will be performed by ITS on Sunday 1/07 between 3:00am – 6:00am HST.

The following services will be Unavailable:

· All Quick Links including e-Bill + Pay Bill and Transcript requests

· Course lookup

· Myebill.hpu.edu (for authorized users to make e-bill payments)

· Automated password reset for HPU Pipeline

· Banner Forms

· Finance Self-Service

· Oracle Reports

· Online Admissions Applications

· Other services that connect to Banner (HPUD)

The following services will be Available:

· HPU Pipeline

· www.hpu.edu

· Blackboard

· fsaAtlas

· BQAS

Note: The following Banner products will be upgraded to:

· 2017 U.S. regulatory HR/Payroll updates (BANNER HR/Payroll 8.14.1)

If you have any questions or problems, please contact the Service Desk via email to help@hpu.edu or 808-566-2411.